Customer service
Our commitment to excellent customer service
We, the founders of Natur Bohne, love our products and want to offer our customers the best experience and the best customer service. That's why we're always here to help.
Advice and support
We are happy to advise you before you buy. Visit our showroom in Vöhringen (appointments by appointment) or contact us directly by phone, WhatsApp or video call - we can also support you with questions about setting up and using our products, even from a distance.
Product and warranty service
Should something go wrong with your product, we offer you a free replacement within the first 14 days of delivery as well as a comprehensive repair service. Our own workshop works closely with experienced partner workshops. You can send us your products within the warranty period. We share the shipping costs: we cover the transport costs to our workshop, while you bear the return shipping costs.
Workshop services
We offer the following workshop services (prices are gross, incl. 19% VAT and plus a surcharge of 5% on the net price):
- Cost estimate preparation: € 32.00
- Extended cost estimate with report: € 63.00
- Return of devices without defect (user error etc.): 44,00 €
- Shipment for damage notification in the event of delivery damage: € 44.00
- Shipping packaging if the original packaging is no longer usable: € 12.50
- Qualified damage report: € 187.43
All prices include the statutory value added tax
Procedure for service enquiries
Please send us an e-mail to kundenservice@naturbohne.de with pictures and a detailed description of your request as well as your telephone contact details. Please also let us know a date and time or a time of day when you can be easily reached.
We recommend that you keep the original box to facilitate the return.
Note for damaged devices and returns
We are very sorry that you have received a faulty device. We know how disappointing it is when you are looking forward to your order and then the product arrives damaged - even though such incidents are rare.
Please note that we only offer new goods - apart from products that are expressly labelled as refurbished or used. As your device was dispatched in its original packaging, no prior inspection was carried out to ensure the integrity of the original goods.
To initiate the service process, please complete the attached form with the available information. As soon as you return the parcel to us, we will arrange for a new product to be dispatched - unless you have requested a refund via our returns portal.
We thank you for your understanding and cooperation and assure you that we will always endeavour to provide you with the best possible service.