Terms of service

Terms and Conditions and Customer Information

I. General Terms and Conditions

§ 1 Basic Provisions

(1) The following terms and conditions apply to contracts you enter into with us as the provider (Natur Bohne GmbH) via the website https://www.naturbohne.de. Unless otherwise agreed, the inclusion of any terms and conditions you may use is hereby rejected.

(2) A “consumer” within the meaning of the following provisions is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor related to their independent professional activity. An “entrepreneur” is any natural or legal person or a partnership with legal capacity that, when entering into a legal transaction, acts in the exercise of their independent professional or commercial activity.

If an order is placed by providing a company name, a VAT identification number, or in the context of a commercial or self-employed professional activity, the customer is deemed to be an entrepreneur, unless otherwise proven in individual cases.

§ 2 Conclusion of the Contract

(1) The subject matter of the contract is the sale of goods and/or the provision of repair services.

(2) By listing the respective product on our website, we are already making you a binding offer to conclude a contract via the online shopping cart system under the terms specified in the product description.

(3) The contract is concluded via the online shopping cart system as follows:
The goods and/or repair services intended for purchase are placed in the "Shopping Cart." You can access the "Shopping Cart" via the corresponding button in the navigation bar and make changes there at any time.
After clicking the "Checkout" or "Proceed to Order" button (or similar designation) and entering your personal data as well as the payment and shipping terms, the order details will be displayed to you as an order summary.

If you use an instant payment system (e.g., PayPal (Express/Plus/Checkout), Amazon Pay, Sofort, giropay) as your payment method, you will either be directed to the order summary page in our online shop or redirected to the website of the instant payment system provider.
If you are redirected to the respective instant payment system, please make the appropriate selection or enter your data there. Finally, the order details will be displayed as an order summary on the website of the instant payment system provider or after you have been redirected back to our online shop.

Before submitting the order, you have the option to review the information in the order summary once more, make changes (including via the "Back" function of your web browser), or cancel the order.

(4) Your requests for a quote are non-binding. We will provide you with a binding offer in writing (e.g., via email), which you may accept within 5 days (unless a different deadline is specified in the respective offer).

(5) The processing of the order and the transmission of all information required in connection with the conclusion of the contract are carried out via email, in part automatically. You must therefore ensure that the email address you have provided to us is correct, that the receipt of emails is technically ensured, and, in particular, that it is not blocked by spam filters.

§ 2a Right of Withdrawal

The statutory right of withdrawal applies exclusively to consumers within the meaning of § 13 BGB. The details are set forth in the separate withdrawal policy or refund policy on our website.

§ 3 Formation of the Contract for Courses

(1) The subject matter of the contract is the conduct of courses.
By posting the respective course offering on our website, we are already making you a binding offer to conclude a contract via the online shopping cart system under the terms specified in the respective course description.

(2) The contract is concluded via the online shopping cart system as follows:
The courses you intend to book are placed in the "Shopping Cart." You can access the "Shopping Cart" via the corresponding button in the navigation bar and make changes there at any time.
After clicking the "Checkout" or "Proceed to Order" button (or similar label) and entering your personal information and payment details, the order details will be displayed as an order summary.

If you use an instant payment system (e.g., PayPal (Express/Plus/Checkout), Amazon Pay, Sofort, giropay) as your payment method, you will either be directed to the order summary page in our online shop or redirected to the website of the instant payment system provider.
If you are redirected to the respective instant payment system, please make the appropriate selection or enter your data there. Finally, the order details will be displayed as an order summary on the website of the instant payment system provider or after you have been redirected back to our online shop.

Before submitting the order, you have the opportunity to review the information in the order summary once more, make changes (including via the “back” function of your web browser), or cancel the order.
By submitting the order via the corresponding button, you legally and bindingly accept the offer, thereby concluding the contract.

(3) Your requests for a quote are non-binding. We will provide you with a binding offer in writing (e.g., via email), which you may accept within 5 days (unless a different deadline is specified in the respective offer).

(4) The processing of the order and the transmission of all information required in connection with the conclusion of the contract are carried out via email, in part automatically. You must therefore ensure that the email address you have provided to us is correct, that the receipt of emails is technically ensured, and, in particular, that it is not blocked by spam filters.

§ 4 Provision of Services for Courses

(1) Courses will be conducted in the form described in the respective offers on the agreed dates.

(2) If the conduct of the courses depends on the number of participants, the minimum number of participants is specified in the respective offer.
If the minimum number of participants is not reached, we will inform you in writing (e.g., by email) no later than 7 days before the start of the course that the booked course will not take place. Any services already rendered will be refunded immediately in this case.

(3) If an individual event is canceled due to the instructor’s last-minute absence due to illness or for another important reason, any fees already paid will be refunded immediately.
For events consisting of multiple sessions, if a session is canceled due to the instructor’s last-minute absence due to illness or for another important reason, the canceled session will be rescheduled for an alternative date.

(4) In connection with the use of course rooms and facilities, you must comply with the house rules posted on-site. You must follow our instructions or those of the course instructor.

§ 5 Substitute Participants

You may designate a substitute participant at any time prior to the start of the course. There is no charge for this change of registration.

§ 6 Provision of Services for Repairs

(1) To the extent that repair services are the subject of the contract, we are obligated to perform the repair work specified in the service description. We will perform these services to the best of our knowledge and belief, either personally or through third parties.

(2) You are obligated to cooperate; in particular, you must describe the defect in the device as comprehensively as possible and make the defective device available.

(3) You shall bear the costs of shipping the defective device to us.

(4) Unless otherwise specified in the respective offer, the repair, including preparation of the device for shipment, will be completed within 5–7 days of receipt of the device to be repaired (in the case of agreed advance payment, however, only after the date of your payment instruction).

(5) If you exercise your right of termination under § 648(1) BGB, we may demand a flat-rate fee of 10% of the agreed-upon fee if performance has not yet begun. However, in the event of a statutory right of withdrawal, this applies only if you exercise your right of termination after the expiration of the withdrawal period. You reserve the right to prove that we have in fact incurred no costs or significantly lower costs.

§ 7 Contract Term / Termination of Subscription Contracts

(3) The right to terminate the contract without notice for good cause remains unaffected by this provision.

(4) Any termination must be declared and transmitted either in writing (e.g., via email) or via the termination button integrated into our website (“Cancel contracts here” or similar designation).

§ 8 Special Provisions Regarding Offered Payment Methods

(1) Payment via “PayPal” / “PayPal Checkout”
If you select a payment method offered via “PayPal” / “PayPalCheckout,” payment processing is handled by the payment service provider PayPal (Europe) S.à.r.l. et Cie, S.C.A. (22-24 Boulevard Royal L-2449, Luxembourg; "PayPal"). The individual payment methods available via "PayPal" are displayed under a corresponding button on our website as well as during the online ordering process. "PayPal" may use additional payment services to process payments; if special payment terms apply in this regard, you will be notified of them separately. For more information about "PayPal," please visit https://www.paypal.com/de/webapps/mpp/ua/legalhub-full.

(2) Payment via "Mollie"

(3) Payment via "Shopify Payments"

§ 9 Right of Retention, Retention of Title

(1) You may only exercise a right of retention to the extent that it concerns claims arising from the same contractual relationship.

(2) The goods remain our property until the purchase price has been paid in full.

(3) If you are a business, the following applies in addition:

a) We reserve ownership of the goods until all claims arising from the ongoing business relationship have been settled in full. Pledging or transfer of ownership by way of security is not permitted prior to the transfer of ownership of the goods subject to retention of title.

b) You may resell the goods in the ordinary course of business. This does not apply if we have prohibited resale in individual cases or if there are indications of unauthorized commercial resale. In the event of permissible resale, you hereby assign to us all claims in the amount of the invoice total arising from the resale; we accept the assignment. You remain authorized to collect the claim. However, if you fail to properly meet your payment obligations, we reserve the right to collect the claim ourselves.

c) In the event of combination or mixing of the goods subject to retention of title, we acquire co-ownership of the new item in the ratio of the invoice value of the goods subject to retention of title to the other processed items at the time of processing.

d) We undertake to release the securities to which we are entitled at your request to the extent that the realizable value of our securities exceeds the claim to be secured by more than 10%. The selection of the securities to be released is at our discretion.

§ 10 Warranty

(1) The statutory rights regarding liability for defects apply.

(2) To the extent that you are informed of this by us prior to our submission of the contractual declaration and this has been expressly and separately agreed upon, the statute of limitations for claims for defects in used goods is one year from delivery of the goods. The foregoing limitation does not apply:

(3) As a consumer, you are requested to inspect the goods immediately upon delivery for completeness, obvious defects, and transport damage, and to notify us and the carrier of any complaints as soon as possible. Failure to do so shall have no effect on your statutory warranty claims.

(4) To the extent that a characteristic of the goods deviates from objective requirements, such deviation shall only be deemed agreed upon if we have informed you of it prior to your submission of the contractual declaration and the deviation has been expressly and separately agreed upon between the contracting parties.

(5) If you are a business, the following provisions apply in deviation from the above warranty provisions:

a) Only our own specifications and the manufacturer’s product description shall be deemed agreed upon as the quality of the goods; however, other advertising, public promotions, and statements by the manufacturer shall not be considered.

b) In the event of defects, we shall provide warranty at our discretion by repair or replacement. If the remedy of the defect fails, you may, at your discretion, demand a price reduction or withdraw from the contract. The remedy of the defect shall be deemed to have failed after a second unsuccessful attempt, unless otherwise indicated by the nature of the goods or the defect or other circumstances. In the event of repair, we are not required to bear the increased costs incurred by transporting the goods to a location other than the place of performance, provided that such transport does not correspond to the intended use of the goods.

c) The warranty period is one year from delivery of the goods. The shortened warranty period does not apply:

- to damages attributable to us resulting from injury to life, limb, or health, or to other damages caused intentionally or through gross negligence;
- to the extent that we have fraudulently concealed the defect or have assumed a guarantee for the quality of the item;
- for items that have been used in accordance with their customary use for a structure and have caused its defectiveness;
- in the case of statutory recourse claims that you have against us in connection with warranty rights.

§ 10a Returns by Business Customers

(1) There is no statutory right of withdrawal for business customers as defined in § 14 BGB.

(2) Returns, exchanges, or refunds to business customers are made exclusively on a voluntary basis and only with prior express consent.

(3) There is no entitlement to return, exchange, or refund.

(4) We reserve the right to refuse returns in individual cases without stating reasons.

(5) If we agree to a return from business customers in individual cases, we may make such returns subject to conditions, in particular the unused condition of the goods, complete original packaging, the assumption of return shipping costs, and a reasonable restocking fee.

§ 10b Distribution Restrictions

(1) The commercial resale of the goods, in particular via third-party platforms or in other markets, may be prohibited in individual cases.

(2) We reserve the right to refuse or cancel orders if there are indications of unauthorized commercial resale.

§ 11 Choice of Law

(1) German law applies. For consumers, this choice of law applies only to the extent that it does not deprive the consumer of the protection afforded by mandatory provisions of the law of the consumer’s country of habitual residence (principle of favorability).

(2) The provisions of the UN Convention on Contracts for the International Sale of Goods expressly do not apply.

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II. Customer Information

1. Identity of the Seller

Natur Bohne GmbH
Rosenfelderstr 8
72189 Vöhringen
Germany
Phone: 07454 / 870 48 64
Email: hello@naturbohne.de


Alternative Dispute Resolution:
The European Commission provides a platform for online out-of-court dispute resolution (ODR platform), accessible at https://ec.europa.eu/odr.

We are neither willing nor obligated to participate in dispute resolution proceedings before consumer arbitration boards.

2. Information on the Formation of the Contract

The technical steps for concluding the contract, the conclusion of the contract itself, and the options for correction are governed by the provisions on "Formation of the Contract" in our General Terms and Conditions (Part I).

3. Contract Language, Storage of Contract Text

3.1. The contract language is German.

3.2. We do not store the complete contract text. Before submitting the order via the online shopping cart system, the contract details can be printed using the browser’s print function or saved electronically. Once we have received the order, the order details, the legally required information for distance contracts, and the General Terms and Conditions will be sent to you again via email.

3.3. For inquiries made outside the online shopping cart system, you will receive all contract details as part of a binding offer in text form, e.g., via email, which you can print or save electronically.

4. Codes of Conduct

4.1. We have committed to the Käufersiegel quality criteria of Händlerbund Management AG, available at: https://www.haendlerbund.de/de/downloads/kaeufersiegel/kaeufersiegel-zertifizierungskriterien.pdf.

4.2. We have committed to the quality criteria of Trusted Shops GmbH, available at:https://www.trustedshops.com/tsdocument/TS_QUALITY_CRITERIA_de.pdf

5. Essential characteristics of the goods or services

The essential characteristics of the goods and/or services are specified in the respective offer.

6. Prices and payment terms

6.1. The prices listed in the respective offers, as well as the shipping costs, represent total prices. They include all price components, including all applicable taxes.

6.2. The applicable shipping costs are not included in the purchase price. They can be accessed via a corresponding button on our website or in the respective offer, are shown separately during the ordering process, and are to be borne by you in addition to the purchase price, unless free shipping has been promised.

6.3. Any costs incurred for the transfer of funds (bank transfer or exchange rate fees charged by financial institutions) are to be borne by you in cases where the delivery is made to an EU member state but the payment was initiated outside the European Union.

6.4. The payment methods available to you are listed under a corresponding button on our website or in the respective offer.

6.5. Unless otherwise specified for the individual payment methods, payment claims arising from the concluded contract are due immediately.

6.6. Unless otherwise agreed, payment for booked courses must be made on-site no later than the course date before the course begins; otherwise, there is no entitlement to participate.

7. Delivery Terms

7.1. The delivery terms, delivery date, and any applicable delivery restrictions can be found under a corresponding button on our website or in the respective offer.

7.2. If you are a consumer, the law stipulates that the risk of accidental loss and accidental deterioration of the sold item during shipment does not pass to you until the goods are handed over to you, regardless of whether the shipment is insured or uninsured. This does not apply if you have independently commissioned a carrier not designated by the seller or any other person designated to carry out the shipment.

If you are a business, delivery and shipment are at your risk.

8. Statutory Liability for Defects

Liability for defects is governed by the "Warranty" provisions in our General Terms and Conditions (Part I).

9. Termination

9.1. Information regarding the termination of the contract and the terms of termination can be found in the provisions on "Repair Services" in our General Terms and Conditions (Part I) as well as in the respective offer.

10. Contract Term / Termination

Information regarding the contract term and the terms of termination can be found in the provision "Contract Term / Termination for Subscription Contracts" in our General Terms and Conditions (Part I) as well as in the respective offer.

These General Terms and Conditions and customer information were drafted by Händlerbund’s lawyers specializing in IT law and are continuously reviewed for legal compliance. Händlerbund Management AG guarantees the legal validity of the texts and assumes liability in the event of cease-and-desist letters. For more information, please visit: https://www.haendlerbund.de/de/leistungen/rechtssicherheit/agb-service.

Last updated: March 28, 2026

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Information on the obligation to take back packaging materials

Under the current Packaging Act, pursuant to Section 15(1) Sentence 1 VerpackG, we are obligated to take back the following packaging materials from end consumers free of charge:

• Transport packaging, such as pallets, large packaging, etc.,
• Sales and outer packaging that typically does not end up as waste with private end consumers after use,
• Sales and outer packaging for which participation in a recycling system is not possible due to system incompatibility pursuant to Section 7(5), and
• Sales packaging for goods containing hazardous substances, or
• Reusable packaging.

Appropriate packaging material is used for product delivery, and we accept its return free of charge. In this way, we ensure that the packaging material is returned to the recycling cycle. By providing information on return options, we aim to achieve better results in the return of packaging and ensure a contribution to meeting the European recycling targets under EU Directive 94/62/EC.

As an end consumer, you can return the packaging material at the point of actual delivery or in its immediate vicinity.

Information on the return of used batteries / rechargeable batteries

Batteries and rechargeable batteries must not be disposed of with household waste. End users are required to dispose of used batteries separately. You can return used batteries free of charge after use at a municipal collection point or at a local retailer. To the extent that we carry or have carried batteries or devices containing batteries or rechargeable batteries in our product range, you may also return or send back the corresponding used batteries or rechargeable batteries to us.

The crossed-out wheelie bin symbol means that batteries and rechargeable batteries must not be disposed of with household waste.

Below the trash can, the following chemical symbols may appear to indicate the hazardous substances contained:
Pb = Battery contains lead
Cd = Battery contains cadmium
Hg = Battery contains mercury