Terms of service

General Terms and Conditions and Customer Information

I. General Terms and Conditions

§ 1 Fundamental Provisions

(1) The following terms and conditions apply to contracts that you conclude with us as the provider (Natur Bohne Ltd.) via the website https://www.naturbohne.de. Unless otherwise agreed, the inclusion of any of your own terms and conditions is hereby objected to.

(2) A consumer for the purposes of the following provisions is any natural person who concludes a legal transaction for purposes that are predominantly neither commercial nor self-employed. An entrepreneur is any natural or legal person or a partnership with legal capacity who, when concluding a legal transaction, acts in the exercise of their independent commercial or professional activity.

If an order is placed using a company name, a VAT identification number or in the context of a commercial or self-employed professional activity, the customer will be deemed to be an entrepreneur unless proven otherwise in the individual case.

§ 2 Conclusion of the Contract

(1) The subject matter of the contract is the sale of goods and/or the provision of repair services.

(2) By listing a product on our website we are already making you a binding offer to conclude a contract via the online shopping cart system under the conditions specified in the item description.

(3) The contract is concluded via the online shopping cart system as follows:
The goods and/or repair services intended for purchase are placed in the "shopping cart". You can access the "shopping cart" at any time via the corresponding button in the navigation bar and make changes there.
After clicking the button "Checkout" or "Proceed to order" (or a similar designation) and entering your personal data as well as the payment and shipping conditions, the order data is finally displayed to you as an order summary.

If you choose an instant payment system as the payment method (e.g. PayPal (Express/Plus/Checkout), Amazon Pay, Sofort, giropay), you will either be taken to the order summary page in our online shop or redirected to the website of the provider of the instant payment system.
If you are redirected to the respective instant payment system, you make the corresponding selection or enter your data there. Finally, the order data will be displayed to you as an order summary on the website of the provider of the instant payment system or after you are redirected back to our online shop.

Before submitting the order, you have the opportunity to review, change (also via the browser's "back" function) or cancel the information in the order summary.

(4) Your requests to prepare an offer are non-binding for you. We will make you a binding offer in text form (e.g. by e-mail), which you can accept within 5 days (unless another period is specified in the respective offer).

(5) Order processing and the transmission of all information required in connection with the conclusion of the contract are carried out by e-mail, partly automatically. You must therefore ensure that the e-mail address you have provided to us is correct, that receipt of e-mails is technically ensured and in particular not prevented by spam filters.

§ 2a Right of withdrawal

The statutory right of withdrawal exists exclusively for consumers within the meaning of § 13 BGB. The details can be found in the separate cancellation policy or Refund Policy on our website.

§ 3 Conclusion of the Contract for Courses

(1) The subject matter of the contract is the provision of courses.
By listing the respective course offer on our website we are already making you a binding offer to conclude a contract via the online shopping cart system under the conditions specified in the respective course description.

(2) The contract is concluded via the online shopping cart system as follows:
The courses intended to be booked are placed in the "shopping cart". You can access the "shopping cart" at any time via the corresponding button in the navigation bar and make changes there.
After clicking the button "Checkout" or "Proceed to order" (or a similar designation) and entering your personal data as well as the payment conditions, the order data is finally displayed to you as an order summary.

If you choose an instant payment system as the payment method (e.g. PayPal (Express/Plus/Checkout), Amazon Pay, Sofort, giropay), you will either be taken to the order summary page in our online shop or redirected to the website of the provider of the instant payment system.
If you are redirected to the respective instant payment system, you make the corresponding selection or enter your data there. Finally, the order data will be displayed to you as an order summary on the website of the provider of the instant payment system or after you are redirected back to our online shop.

Before submitting the order, you have the opportunity to review, change (also via the browser's "back" function) or cancel the information in the order summary. 
By submitting the order via the corresponding button you declare your acceptance of the offer, which results in the conclusion of the contract.

(3) Your requests to prepare an offer are non-binding for you. We will make you a binding offer in text form (e.g. by e-mail), which you can accept within 5 days (unless another period is specified in the respective offer).

(4) Order processing and the transmission of all information required in connection with the conclusion of the contract are carried out by e-mail, partly automatically. You must therefore ensure that the e-mail address you have provided to us is correct, that receipt of e-mails is technically ensured and in particular not prevented by spam filters.

§ 4 Performance of Courses

(1) The courses will be held in the form described in the respective offers on the agreed dates.

(2) Where the holding of the courses depends on the number of participants, the minimum number of participants is specified in the respective offer.
If the minimum number of participants is not reached, we will inform you no later than 7 days before the start of the course in text form (e.g. by e-mail) that the booked course will not take place. Any services already rendered will be refunded immediately in this case.

(3) If an individual event is cancelled due to the short-term absence of the instructor because of illness or for another important reason, services already rendered will be refunded immediately.
For events consisting of several dates, if a date is cancelled due to the short-term absence of the instructor because of illness or for another important reason, the cancelled date will be rescheduled for an alternative date.

(4) In connection with the use of course rooms and facilities, you must comply with the house rules displayed on site. You must follow our instructions and the instructions of the course instructor.

§ 5 Replacement Participants

You may name a replacement participant at any time before the start of the course. No costs will be charged to you for this rebooking.

§ 6 Performance of Repair Services

(1) If repair services are the subject matter of the contract, we owe the repair work resulting from the service description. We perform these to the best of our knowledge and belief personally or through third parties.

(2) You are obliged to cooperate, in particular you must describe the defect existing on the device as comprehensively as possible and make the defective device available.

(3) If a defect exists for which we are liable under the statutory warranty or a guarantee, we will bear the costs for sending the device to us and for the return shipment to you. For other repair orders you will bear the costs for sending the device to us. If no defect is found during the inspection, the flat rates listed on our "Customer Service" page under "Workshop Services" apply; we will point this out before collection.

(4) Unless otherwise stated in the respective offer, the repair including handing over the device for shipment will take place within 5 - 7 days after receipt of the device to be repaired (in the case of agreed advance payment, however, only after the time of your payment instruction).

(5) If you make use of your right of termination under § 648 sentence 1 BGB, we may demand a flat-rate compensation of 10% of the agreed fee if the performance has not yet begun. However, this only applies where a statutory right of withdrawal exists if you exercise your right of termination only after the withdrawal period has expired. You are free to prove that we have actually incurred no costs or significantly lower costs. 

§ 7 Contract Duration / Termination for Subscription Contracts

(3) The right to extraordinary termination for good cause remains unaffected.

(4) Any termination must be declared and transmitted either in text form (e.g. e-mail) or via the termination button embedded on our website ("Terminate contracts here" or a similar designation).

§ 8 Special Agreements on Offered Payment Methods

(1) Payment via "PayPal" / "PayPal Checkout"
If you select a payment method offered via "PayPal" / "PayPal Checkout", payment processing is carried out by the payment service provider PayPal (Europe) S.à.r.l. et Cie, S.C.A. (22-24 Boulevard Royal L-2449, Luxembourg; "PayPal"). The individual payment methods via "PayPal" are displayed to you under a correspondingly labeled button on our website and during the online ordering process. "PayPal" may use additional payment services for payment processing; if special payment conditions apply to these, you will be informed separately. Further information about "PayPal" can be found at https://www.paypal.com/de/webapps/mpp/ua/legalhub-full.

(2) Payment via "Mollie"

(3) Payment via "Shopify Payments"

§ 9 Right of Retention, Reservation of Title

(1) You may exercise a right of retention only insofar as it relates to claims from the same contractual relationship.

(2) The goods remain our property until full payment of the purchase price.

(3) If you are an entrepreneur, the following applies in addition:

a) We reserve title to the goods until all claims arising from the ongoing business relationship have been paid in full. Prior to the transfer of title to the reserved goods, pledging or transfer by way of security is not permitted.

b) You may resell the goods in the ordinary course of business. This does not apply insofar as we have prohibited further resale in the individual case or there are indications of an unauthorized commercial resale. In the case of permitted resale, you hereby assign to us all claims arising from the resale up to the amount of the invoice value; we accept the assignment. You remain authorized to collect the claim. However, if you do not properly meet your payment obligations, we reserve the right to collect the claim ourselves.

c) If the reserved goods are combined or mixed, we acquire co-ownership of the new item in proportion to the invoice value of the reserved goods to the other processed items at the time of processing.

d) We undertake to release the securities to which we are entitled at your request insofar as the realizable value of our securities exceeds the claim to be secured by more than 10%. The choice of which securities to release is up to us.

§ 10 Warranty

(1) The statutory rights in respect of defects apply.

(2) If you are informed by us before submitting the declaration of intent to conclude the contract and this is expressly and separately agreed, the limitation period for warranty claims for used goods is one year from delivery of the goods. The above limitation does not apply:

(3) As a consumer, you are asked to check the goods upon delivery immediately for completeness, obvious defects and transport damage and to notify us and the carrier of any complaints as soon as possible. Failure to do so has no effect on your statutory warranty claims.

(4) If a feature of the goods deviates from the objective requirements, the deviation shall only be considered agreed if you were informed of it by us before submitting the declaration of intent to conclude the contract and the deviation was expressly and separately agreed between the contracting parties.

(5) If you are an entrepreneur, the following deviations from the above warranty rules apply:

a) Only our own information and the manufacturer's product description shall be deemed to constitute the agreed condition of the goods; other advertising, public statements and statements by the manufacturer shall not.

b) In the event of defects, we shall, at our option, remedy the defect or deliver a replacement. If the remedy of the defect fails, you may, at your option, demand a reduction or rescind the contract. The remedy of the defect shall be deemed to have failed after an unsuccessful second attempt, unless something else follows in particular from the nature of the goods or the defect or the other circumstances. In the case of remedy, we are not obliged to bear the increased costs resulting from the carriage of the goods to a place other than the place of performance, unless the carriage corresponds to the proper use of the goods.

c) The warranty period is one year from delivery of the goods. The shortening of the period does not apply:

- to damages caused by us culpably attributable to injury to life, body or health and in the case of other damages caused intentionally or by gross negligence;
- insofar as we have fraudulently concealed the defect or assumed a guarantee for the quality of the item;
- for items that have been used in accordance with their normal use for a building and have caused its defectiveness;
- for statutory recourse claims that you have against us in connection with defect rights.

§ 10a Returns for Entrepreneurs

(1) Entrepreneurs within the meaning of § 14 BGB have no statutory right of withdrawal.

(2) Returns, exchanges or refunds for entrepreneurs are made solely on a voluntary basis and only after prior express consent.

(3) There is no entitlement to return, exchange or refund.

(4) We reserve the right to refuse returns in individual cases without giving reasons.

(5) If we agree to a return for entrepreneurs in individual cases, we may make this subject to conditions, in particular the unused condition of the goods, complete original packaging, the assumption of return shipping costs and a reasonable restocking fee.

§ 10b Distribution Restriction

(1) Commercial resale of the goods, in particular via third-party platforms or to other distribution markets, may be prohibited in individual cases.

(2) We reserve the right to reject or cancel orders if there are indications of unauthorized commercial resale.

§ 11 Choice of Law

(1) German law applies. For consumers, this choice of law only applies insofar as it does not deprive the consumer of the protection granted by mandatory provisions of the law of the country in which the consumer has their habitual residence (principle of favourability).

(2) The provisions of the UN Convention on Contracts for the International Sale of Goods are expressly excluded from application.

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II. Customer Information

1. Identity of the Seller

Natur Bohne Ltd.
Rosenfelderstr 8
72189 Vöhringen
Germany
Telephone: 07454 / 870 48 64
E-mail: [email protected]


Alternative dispute resolution:
The European Commission provides a platform for online dispute resolution (ODR platform), available at https://ec.europa.eu/odr.

We are not willing and not obliged to participate in dispute resolution proceedings before consumer arbitration boards.

2. Information on the Conclusion of the Contract

The technical steps to conclude the contract, the conclusion of the contract itself and the correction options are governed by the provisions "Conclusion of the Contract" in our General Terms and Conditions (Part I.).

3. Contract Language, Storage of the Contract Text

3.1. The contract language is German.

3.2. We do not store the complete contract text. Before submitting the order via the online shopping cart system, the contract data can be printed or saved electronically using the print function of the browser. After receipt of the order by us, the order data, the legally required information for distance contracts and the General Terms and Conditions will be sent to you again by e-mail.

3.3. For inquiries for offers made outside the online shopping cart system, you will receive all contract data as part of a binding offer in text form, e.g. by e-mail, which you can print or save electronically.

4. Codes of Conduct

4.1. We have submitted to the buyer-seal quality criteria of Händlerbund Management AG, which can be viewed at: https://www.haendlerbund.de/de/downloads/kaeufersiegel/kaeufersiegel-zertifizierungskriterien.pdf.

4.2. We have submitted to the quality criteria of Trusted Shops GmbH, which can be viewed at: https://www.trustedshops.com/tsdocument/TS_QUALITY_CRITERIA_de.pdf

5. Essential Characteristics of the Goods or Services

The essential characteristics of the goods and/or services can be found in the respective offer.

6. Prices and Payment Terms

6.1. The prices and shipping costs listed in the respective offers are total prices. They include all price components including all taxes.

6.2. The shipping costs incurred are not included in the purchase price. They are available via a correspondingly labeled button on our website or in the respective offer, are shown separately during the ordering process and must be borne by you in addition, unless free shipping has been promised.

6.3. Costs incurred for the transfer of money (transfer or exchange rate fees of credit institutions) must be borne by you in cases where delivery is to an EU Member State but the payment was initiated outside the European Union.

6.4. The payment methods available to you are listed under a correspondingly labeled button on our website or in the respective offer.

6.5. Unless otherwise stated for the individual payment methods, payment claims arising from the concluded contract are due for payment immediately.

6.6. Unless otherwise agreed, when booking courses payment must be made no later than on the date of the course on site before the start of the course, otherwise there is no entitlement to participate.

7. Delivery Conditions

7.1. The delivery conditions, the delivery date and any delivery restrictions can be found under a correspondingly labeled button on our website or in the respective offer.

7.2. If you are a consumer, the law provides that the risk of accidental loss and accidental deterioration of the sold item during shipment only passes to you upon delivery of the goods to you, regardless of whether the shipment is insured or uninsured. This does not apply if you have independently commissioned a carrier not named by the entrepreneur or another person responsible for performing the shipment.

If you are an entrepreneur, delivery and shipment are at your risk.

8. Statutory Liability for Defects

Liability for defects is governed by the provision "Warranty" in our General Terms and Conditions (Part I.).

9. Termination

9.1. Information on termination of the contract and the termination conditions can be found in the provisions on "Repair Services" in our General Terms and Conditions (Part I) as well as in the respective offer.

10. Contract Duration / Termination

Information on the duration of the contract and the termination conditions can be found in the provision "Contract Duration / Termination for Subscription Contracts" in our General Terms and Conditions (Part I) as well as in the respective offer.

These GTC and customer information were created by the Händlerbund lawyers specialized in IT law and are constantly checked for legal conformity. Händlerbund Management AG guarantees the legal certainty of the texts and is liable in the event of warnings. Further information can be found at: https://www.haendlerbund.de/de/leistungen/rechtssicherheit/agb-service.

last updated: 28.03.2026

 

 

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Notes on the Obligation to Take Back Packaging Material

Under the current Packaging Act in accordance with § 15 para. 1 sentence 1 VerpackG, we are obliged to take back the following packaging materials from end consumers free of charge:

• Transport packaging, such as pallets, bulk packaging, etc.,
• Sales and secondary packaging that typically do not become waste with private end consumers after use,
• Sales and secondary packaging for which system participation is not possible due to system incompatibility pursuant to § 7 para. 5, and
• Sales packaging of pollutant-containing filling goods or
• Reusable packaging.

Appropriate packaging material is used when the product is delivered; we take this back free of charge. This ensures the return of the packaging material to the recycling loop. By informing about the return options, better results in the return of packaging are to be achieved and a contribution to fulfilling the European recycling targets under Directive 94/62/EC is to be ensured.

You can hand in the packaging material as an end consumer at the place of actual handover or in its immediate vicinity.
 

Notes on the Return of Waste Batteries / Accumulators

Batteries and accumulators must not be disposed of in household waste. End users are obliged to dispose of waste batteries separately. You can return used batteries free of charge at a municipal collection point or to local retailers. To the extent that we offer or have offered batteries or devices with batteries or accumulators in our range, you can also return such used batteries or accumulators to us or send them back to us.

The symbol of the crossed-out wheeled bin means that batteries and accumulators must not be disposed of with household waste.

Under the bin symbol, the following chemical designations of contained pollutants may be listed:
Pb = battery contains lead
Cd = battery contains cadmium
Hg = battery contains mercury