returns

This is how your return works – please note the following instructions:

We want to make returns as easy and seamless as possible for you. To process your return quickly and correctly, we rely on your assistance:

1. Reason for return (voluntary, but helpful for damaged goods)

It is not mandatory to provide a reason for return. However, if the product arrives damaged, please provide us with a brief notification.
Background: Depending on the type of return, we use different return addresses – this helps us process your return more quickly and efficiently.

2. Damaged products: Please send photo

If the product is damaged, please send us one or more photos of the damage.
If you would like a replacement , please let us know – we will arrange an exchange as quickly as possible.

3. Send receipt (optional, but useful)

Once you've sent the return, please send us a short message with the receipt to hello@naturbohne.de . This way we'll know your package is on its way and can process the return more quickly .

4. Test use is of course permitted

Normal test use of the product is a matter of course and is accepted by us without restriction .
If the product is used beyond normal use or is damaged, we reserve the right to charge a reasonable processing fee .

5. Careful packaging – your contribution to a safe return

Please use for your return:

• The complete original packaging including packaging material
• A sturdy outer box to avoid transport damage

Important: For returns that are inadequately packaged and damaged during transport, the customer bears the risk of any loss of value.

If you have any questions, our customer service will be happy to help you at any time.
Thank you for your help!

Your Naturbohne team